What our Chartered status means for you

What do you look for in your firm of Financial Advisers?

That it is ethical and puts your interests first? That it's people are competent, knowledgeable and committed to maintaining their professional capability? Those are precisely the qualities embodied by Chartered status – the reason we are proud to have achieved the title Chartered Financial Planners.

Chartered status is an objective mark of professional standing among all professions. It is awarded to firms who can demonstrate commitment to developing knowledge, enhancing capability and maintaining ethical standards. The title Chartered Financial Planners is granted by the Chartered Insurance Institute (CII), the professional body for insurance and financial planning.

Chartered firms must meet serious obligations

To retain our title we must ensure the advice, service and ongoing support we provide to you are of the highest quality. Our advice must be based solely on your researched needs, and provided by someone competent to discuss products and services that meet your requirements.

  • We ensure our technical and professional knowledge and competence through professional qualifications.
  • We keep our knowledge and skills up-to-date through continuing professional development.
  • And our staff must be members of the Chartered Insurance Institute and comply with its Code of Ethics, which is enforced through disciplinary sanctions.

Our Chartered title means a lot to us. It was not easily achieved, and it takes continuous investment in customer service and commitment to maintain. It is our policy to maintain these standards, and your guarantee of our overall commitment to customer service and professionalism.


One of our advisers will speak to the introduced client about their situation and their existing schemes and we will let them know if theirs is the type of case that we are able to review.
If their situation is one of the types that Pensionhelp is able to accept, we will complete a ‘fact find’ with the client. This initial telephone ‘meeting’ is at the expense of Pensionhelp. During this process if we are provided with information that leads us to believe that we cannot help the client, then we will let them know at this point.Once we have completed the Fact Find Meeting we will advise the client if we believe we can take their case to the next stage of our advice process. From this point, our advice is chargeable.




We will then complete our research by writing to the client’s pension scheme(s) for any outstanding information. And prepare our Suitability Report


We will issue our report to the client and address any advice queries that the client has.




If the client wishes to go ahead, we will discuss the relevant forms that need completing and on receipt, we will liaise with the ceding and receiving schemes to administer the transfer.


After transfer, the introduced client will then be returned to the introducer who will retain the client and any agreed ongoing fee. If the introducer is not regulated to provide ongoing advice, Pensionhelp can offer this service.