What our Chartered status means for you

What do you look for in your firm of Financial Advisers?

That it is ethical and puts your interests first? That it's people are competent, knowledgeable and committed to maintaining their professional capability? Those are precisely the qualities embodied by Chartered status – the reason we are proud to have achieved the title Chartered Financial Planners.

Chartered status is an objective mark of professional standing among all professions. It is awarded to firms who can demonstrate commitment to developing knowledge, enhancing capability and maintaining ethical standards. The title Chartered Financial Planners is granted by the Chartered Insurance Institute (CII), the professional body for insurance and financial planning.

Chartered firms must meet serious obligations

To retain our title we must ensure the advice, service and ongoing support we provide to you are of the highest quality. Our advice must be based solely on your researched needs, and provided by someone competent to discuss products and services that meet your requirements.

  • We ensure our technical and professional knowledge and competence through professional qualifications.
  • We keep our knowledge and skills up-to-date through continuing professional development.
  • And our staff must be members of the Chartered Insurance Institute and comply with its Code of Ethics, which is enforced through disciplinary sanctions.

Our Chartered title means a lot to us. It was not easily achieved, and it takes continuous investment in customer service and commitment to maintain. It is our policy to maintain these standards, and your guarantee of our overall commitment to customer service and professionalism.

PRE-ADVICE: TRIAGE STAGE

When you are referred to Pensionhelp, we ask that you complete the ‘Triage Stage’ of our process. This is an information service which contains generic information. The purpose of this process is to give you enough information so that you can make a decision as to whether it would be in your interests to take financial advice on a transfer of pension benefits.

This involves you watching our triage video, reading our ‘Pre-Advice Information Guide’ and then confirming whether you wish to proceed to the next stage.

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PRE-ADVICE: INITIAL INFORMATION GATHERING

If you wish to move on from the triage stage, we ask you to book an appointment with one of our initial case handlers and (if you have not done so already) to complete a ‘Confidential Financial Review’. Our case handler will telephone you at the appointed time to ensure that the form is fully completed. We may ask you to start gathering more information during this meeting such as a State Pension Forecast.

ADVICE STAGE: DETAILED INFORMATION GATHERING

Your case will then be passed over to the advice team. They will contact your existing scheme for any missing information, and they may need to contact you to request further information about your circumstances or to discuss your objectives in more detail. Sometimes they may need to contact you on more than one occasion.

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ADVICE STAGE: PERSONAL FEE CONFIRMATION

Once we have all the information we require from you and your existing pension providers, we will be in a position to confirm the charges associated with the advice. We will issue you with a ‘Personalised Charges Document’ it is at this point that you will need to commit to our fee arrangement if you wish to proceed.

ADVICE STAGE: COMPLETE RESEARCH & DRAFT REPORT

If you agree to proceed, we will continue with our research. If we do not believe a transfer of benefits is in your interest or if we believe things are unclear, we may issue an ‘Abridged Advice’ report to you (this is an abbreviated form of advice for which Pensionhelp do not charge). Alternatively we may draft a ‘Full Advice’ report.

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ADVICE STAGE: CONFIRMATION CALL

We will telephone you at this point to outline our proposed advice and confirm your understanding. This call must take place before we issue our final report.

ADVICE STAGE: REPORT ISSUE

After we have spoken, we will make any changes to our draft report and then issue our final report with supporting documents to you.

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ADMINISTRATION OF THE TRANSFER

If at this point you wish to go ahead with our recommendation, we will discuss the relevant forms that need completing and on receipt, we will liaise with the ceding and receiving schemes to administer the transfer.

ONGOING ADVICE

After transfer, we are able to ensure that you can access ongoing advice so that your plans stay on track to achieve your goals.

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